Frequently Asked Questions

Below is a list of our most asked questions. Click the plus on the toggle to view response.

Does RHN administer immunizations and vaccinations?2017-02-26T15:23:31-07:00

Yes. For a nominal administrative fee, RHN is equipped to administer many vaccines & immunizations.

Do RHN Providers offer Pain Management Therapy?2017-02-26T15:23:04-07:00

RHN does not provide Pain Management Therapy.

Can we prescribe antibiotics or narcotics without an appointment?2017-02-26T15:22:45-07:00

No. You will first need to schedule an appointment with an RHN provider.

Do RHN Pharmacies dispense narcotics?2017-02-26T15:22:29-07:00

No. You must obtain a signed prescription from an RHN provider and have the prescription filled at a local pharmacy.

Does RHN have a Program that provides patients with Prescription Assistance?2017-02-26T15:22:12-07:00
  • Yes. RHN is equipped to assist patients in completing the applications and compile the necessary documentation to obtain medications prescribed by RHN providers.


  • Patient assistance programs are offered by pharmaceutical companies to provide free medications to people who cannot afford to buy their medicine.
What is the 340B Drug Program?2017-02-26T15:21:57-07:00
  • The 340B Drug Pricing Program resulted from enactment of Public Law 102-585, the Veterans Health Care Act of 1992, which is codified as Section 340B of the Public Health Service Act.


  • RHN is a federally qualified health center providing eligibility to participate in the Federal 340B Discount Drug program.


  • Section 340B limits the cost of covered outpatient drugs to organizations like RHN. Even patients who are seeing a specialist such as a cardiologist or rheumatologist may be eligible for the discounted drugs as long as a provider from RHN co-signs the prescription and is participating in the overall care of the patient.
Are medications included with the co pay?2017-02-26T15:21:31-07:00

No. RHN charges a nominal administrative fee to cover the medication’s 340B purchase price.

If I have insurance with a high deductible or uncovered service may I apply for the sliding fee schedule?2017-02-26T15:21:10-07:00

Yes. Insured patients may also be eligible for discounts for uncovered insurance services and the sliding fee schedule based on federal income guidelines.

What insurance does RHN accept?2017-02-26T15:20:51-07:00

RHN is contracted and credentialed with most public and private insurance plans.

May I come to RHN if I have insurance?2017-02-26T15:20:32-07:00

Yes. RHN accepts a large number of health insurance plans including Medicaid and Medicare. Be sure to bring your insurance card with you at the time of your visit.

If I want to apply for the sliding fee schedule, what information or documents will I need?2017-02-26T15:20:16-07:00

To determine your eligibility for discounted fees under RHN’s sliding scale, you will need to bring the following information or documents:


  • Unemployment Benefits, Social Security, or other public assistance.
  • Names, birthdates and social security numbers of each person in your household.
  • Most recent income tax return (W2/1040) or one month of pay stubs for every working adult in the home.
Can anyone apply for the sliding fee schedule?2017-02-26T15:19:56-07:00

Yes. RHN encourages everyone to apply for the sliding fee schedule.

What do I do if I can’t pay for my care?2017-02-26T15:19:36-07:00

Your ability to pay should not be a barrier to receiving the health care you need. If you don’t think you have the financial means to pay for your visit, please make an appointment to speak with an RHN Registration Specialist to determine your eligibility for discounted fees on a sliding scale.

How much do I have to pay?2017-02-26T15:19:10-07:00

Charges, fees and nominal co-pay amounts vary according to insurance plan, deductible, and/or your eligibility for discounted fees according to federal income guidelines.

Are services free?2017-09-06T09:16:46-06:00

No, services are not free. If you’re in need of financial assistance you may be eligible to apply for discounted rates according to federal income guidelines.

Does RHN offer after-hours or on-call coverage?2017-02-26T15:18:31-07:00

Yes. RHN has an agreement with an after hours answering service to connect patients with an on-call RHN Provider.

Does RHN offer emergency and/or after-hours dental care?2017-02-26T15:18:17-07:00

Yes. Each RHN Dental clinic is equipped to provide Dental services 7:30 – 6PM Monday-Thursday.

Does RHN offer emergency and/or after-hours medical care?2017-02-26T15:17:58-07:00

Yes, but the hours and/or days vary according to location. Please speak with your provider and/or care manager for more details.

What do I need to bring to my appointment?2017-02-26T15:17:42-07:00

It is highly recommended that you bring a copy of your Medicaid, Medicare, or private insurance card, and any medical and/or shot records you may have.

Do I need to make an appointment?2017-02-26T15:17:21-07:00

We encourage you to make an appointment; however, RHN accepts walk-in patients on a first-come, first-serve basis as provider schedules permit.

Are interpreters available for patients who speak a different language or may be hearing impaired?2017-02-26T15:17:00-07:00

RHN interpretive services are available for all languages via a “language line”. Many of RHN’s employees and Providers are bi-lingual in Spanish.

Does RHN provide sports physicals?2017-02-26T15:16:36-07:00

Yes. RHN provides annual sports physicals for children and adolescents.

Does RHN offer Family Planning Services?2017-02-26T15:16:04-07:00

Yes. RHN offers a wide variety of birth control and women’s health services. Please speak with your provider and/or care manager for more details.

What services do you offer?2017-02-26T15:15:46-07:00

RHN offers a full range of services to meet your primary medical and oral health needs. Services include family medicine, pediatric and internal medicine, women’s health services, behavioral health, dental, laboratory, pharmacy, nutrition, and WIC.

Is RHN affiliated with a local hospital?2017-09-06T09:17:55-06:00

Because RHN is an independent health center, we have affiliation and referral agreements with for-profit and not-for-profit hospitals throughout the South Plains and Panhandle region. RHN has physicians with admitting privileges at local hospitals.

Do RHN Physicians, Dentists, Family Nurse Practitioners and Physician Assistants work as independent contractors?2017-02-26T15:15:08-07:00
  • RHN is an equal opportunity employer. RHN’s Physicians, Dentists, Family Nurse Practitioners and Physician Assistants are employed by RHN.
  • RHN’s Medical & Dental Staff are licensed and/or Board Certified in their respective specialty.
Does RHN receive federal funding?2017-09-06T09:18:39-06:00

Yes. RHN is designated a Federally Qualified Health Center (FQHC) by the Health Resources & Services Administration (HRSA) and Bureau of Primary Care (BPHC) and is funded in part by a 3 Year Competing federal grant under the US Public Health Service Act (PHS). RHN’s federal funding is used to offset the losses we incur from providing services at a discounted rate to qualified individuals based on Federal income guidelines.

Is RHN an Indigent or Free Clinic?2017-02-26T15:10:40-07:00

No. RHN is not an Indigent or Free Clinic. RHN serves a broad range of individuals from every socio economic and payer group such as Medicaid, Medicare, Private Insurance, as well as, the Self-Pay. RHN offers cash and sliding fee discounts to patients that meet predetermined eligibility criteria.

Is RHN is a State or Federal Agency?2017-02-26T15:08:26-07:00

No. RHN is a private, 501C3 Not-For-Profit healthcare organization governed by an all volunteer Board of Directors.

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